Client Counseling & Advocacy

• Provide crisis intervention and short-term counseling to primary and secondary victims of sexual assault in person and/or by telephone
• Provide personal and criminal justice advocacy and accompaniment for victims and significant others during hospital/health center procedures, police and/or court proceedings
• Provide referral information and support to clients, other professionals and appropriate community agencies

Volunteer Coordination

• Jointly work with the Volunteer Program Manager to source, screen and select potential RESTORE volunteers
• Participate with the RESTORE regional staff to plan, present and evaluate annual training programs for new RESTORE volunteers; schedule and/or assist with continuing education programs for existing volunteers and attend debriefings/in-service meetings
• Develop and maintain scheduling for volunteer hotline coverage, which ensures crisis intervention services is available 24/7
• Provide on-going feedback to volunteers regarding performance and write annual performance review
• Collaborate with Volunteer Program Manager on annual volunteer recognition events

Program Development and Delivery

• Involve professionals from organizations such as criminal justice, law enforcement, medicine, victim advocacy, education and human services to make certain there will be consistent collaboration between organizations, thus ensuring an effective and sensitive community response to the victims of sexual assault and domestic violence
• Work with the regional RESTORE team to write regular revisions/updates to all county specific training materials (hospital evidence protocols, volunteer training curricula and manuals, community resources and professional referral lists)

Other Accountability Activities

• Participate in community events: health fairs, school and college presentations, community organizations, etc., as needed
• Ensure proper documentation is written for client records, annual and funder reports, according to assigned dates
• Is aware of annual goals and objectives of the organization and participates in their attainment by focusing on the education and counseling needs of our clients and patients
• As needed, may develop and present in-service programs to other PPCWNY staff
• Participate in affiliate initiatives
• Work collaboratively with Supervisor to obtain and review monthly, quarterly and yearly data from RESTORE programs and prepare for submission to RESTORE donors
• Must sign up for On Call shifts at a minimum of two shifts per month including one week night and one weekend 24 hour shift on a rotating basis with all staff, including holidays
• Perform other duties as assigned by Supervisor
• Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Qualifications

• Bachelor’s degree in human services, social work, health education or a related field
• Minimum two years of experience in human services/crisis counseling field or an equivalent combination of education and experience
• Must be very organized, have the ability to work with changing priorities and simultaneously handle multiple priorities
• Collaborative and interpersonal skills are essential to perform effectively in various team environments
• Ability to develop and maintain positive relationships with individuals, families and staff at all levels is critical
• Knowledge of community based organizations is a plus
• Well-developed advocacy skills and a commitment to being victim focused while working with collaborative disciplines is essential
• Superior communication skills (verbal and written) is essential
• Must be able to work a flexible schedule including evenings and weekends, holidays, provide 24-hour coverage and travel within the region
• Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
• A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Work Schedule

This is a full-time position; regular schedule will be Monday – Friday. Must be able to work a flexible schedule and on call as needed.

Compensation

Commensurate with experience

We offer a generous benefits package including health insurance, paid time off and a retirement plan with company match.