A career with RESTORE is not only for your professional growth, but there is a profound personal benefit of helping others heal and grow that makes working here unique.

RESTORE is looking for people who are willing to give personally and professionally to our community of survivors.

We offer a generous benefits package including health insurance, paid time off and a retirement plan with company match.

Planned Parenthood serves a diverse client population and is committed to workforce diversity. We are an equal opportunity employer.

We currently have these opportunities available.

Family Advocate

Monroe County

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of our mission, the Family Advocate provides support to families and child victims of sexual and physical abuse, including crisis intervention, follow-up counseling, advocacy, and referral services. This position will work collaboratively with community agencies to reduce systemic trauma to children and their families, and to advocate for successful case resolutions for children and to provide support/guidance to non-offending significant others. 

Essential Functions

Client Counseling & Advocacy

  • Provides crisis intervention and short-term counseling to primary and secondary child victims of sexual and child abuse and their families, in person and/or by telephone 
  • Makes mandated child abuse reports to the local/state registry as appropriate 
  • Supports and advocates for survivors and significant others during medical/forensic interviews, police and/or court proceedings 
  • Screens and coordinates incoming cases: 
    • Introduces/refers family to the Bivona Child Advocacy Center (BCAC) staff
    • Discusses multidisciplinary team procedures such as confidentiality, release of information, client’s rights
    • Completes intake forms including OVS Claims and insurance information as appropriate
    • Completes needs assessment forms (make appropriate referrals for medical exams, therapy, financial assistance, food stamps, Medicaid etc.) 

 Program Development & Delivery 

  • Stays current in relevant issues through training and reading 
  • Establishes and maintains strong linkages to appropriate networking affiliations; Participates on committees and coalitions, as assigned 
  • Provides general information about the BCAC and response to suspected sexual abuse

OTHER ACCOUNTABILITY ACTIVITIES

  • Monitors progress of case with respect to Child Protective Services (CPS), law enforcement and DA’s office 
  • Ensures proper documentation is written for all client/case records in accordance with grant directives and assigned dates 
  • Participates in BCAC team meetings, case review and fatality review as necessary 
  • Completes periodic tasks to support and maintain organizational structure of BCAC, as needed 
  • Must sign up for On Call shifts at a minimum of two shifts per month including one week night and one weekend 24 hour shift on a rotating basis with all staff, including holidays 
  • Shows respect to all internal and external customers, clients and co-workers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, and sexual orientation 

Qualifications

  • Bachelor’s degree in Human Services, Criminal Justice, or a related field
  • Two years of experience in a case management, victim advocacy, or counseling position required or an equivalent combination of education and experience
  • Must be very organized and able to handle multiple priorities
  • Must have a capacity for critical thinking and possess analytical skills, and the ability to exercise these skills even under stressful conditions
  • Collaborative and interpersonal skills are essential to perform effectively in various team environments
  • Ability to develop and maintain positive relationships with individuals, families and staff at all levels is critical
  • Knowledge of community based organizations is a plus
  • Well-developed advocacy skills and a commitment to being victim focused while working with collaborative disciplines is essential
  • Must have excellent communication skills (verbal and written)
  • Must be able to work a flexible schedule to include occasional evenings and travel to multiple sites as needed
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Counselor & Advocate

Monroe County

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Counselor & Advocate provides crisis intervention, short-term counseling, advocacy and referral services to survivors of sexual assault. Their secondary focus will be to provide back up for the RESTORE Domestic Violence Advocate in Genesee & Orleans counties.

Essential Functions

Client Counseling & Advocacy 

  • Provides crisis intervention and short-term counseling to primary and secondary victims of sexual assault in person and/or by telephone; requires working with all ages from children up to elderly.
  • Provides short-term counseling to clients who are incarcerated at county jails, state correctional facilities, and federal detention centers in assigned county or counties by telephone or in-person.
  • Carries a caseload of up to but not limited to 35 clients, seeing up to 6 clients per day
  • Provides personal and criminal justice advocacy and accompaniment for victims and significant others during hospital/health center procedures, police and/or court proceedings
  • Provides referral information and support to clients, other professionals, and appropriate community agencies
  • In-person counseling may include counseling at the assigned county RESTORE office or off-site at schools, or other public locations as needed to meet client needs
  • Helps coordinate and facilitate ongoing support groups
  • Engages with professionals from organizations such as criminal justice, law enforcement, medical, victim advocacy, education, and human services to make certain there will be a consistent collaboration between organizations, thus ensuring an effective and sensitive community response to the victims of sexual assault and domestic violence
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints, and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others

OTHER ACCOUNTABILITY ACTIVITIES

  • Participates in community events: health fairs, school and college presentations, community organizations, etc. as needed
  • Ensures proper documentation is written for client records, annual and funder reports,
  • according to assigned dates
  • Is aware of annual goals and objectives of the organization and participates in their
  • attainment by focusing on the education and counseling needs of our clients and patients
  • Provides monthly reports to Supervisor/Manager for funding purposes
  • Develops and presents in-service programs to other PPCWNY staff, as needed
  • Participates in affiliate initiatives
  • Assists with the coordination of and communication with Volunteers who handle local
  • county intakes of clients
  • Works collaboratively with Supervisor to obtain and review monthly, quarterly and yearly
  • data from RESTORE programs and prepare for submission to RESTORE donors
  • Must sign up for On Call shifts at a minimum of two shifts per month including one weeknight
  • and one weekend 24-hour shift on a rotating basis with all staff, including holidays
  • Perform other duties as assigned by Supervisor/Manager

Qualifications

  • Bachelor’s degree in Human Services, Social Work, Health Education, or a related field; or an equivalent combination of education and experience
  • Minimum two years of experience in human services/crisis counseling field or an equivalent combination of education and experience
  • Must be organized and able to handle multiple priorities
  • Collaborative and interpersonal skills are essential to perform effectively in various team environments
  • Ability to develop and maintain positive relationships with individuals, families and staff at all levels is critical
  • Knowledge of community-based organizations is a plus
  • Well-developed advocacy skills and a commitment to being victim focused while working with collaborative disciplines is essential
  • Superior communication skills (verbal and written)
  • Must be able to work a flexible schedule including evenings and weekends, holidays, provide 24-hour coverage and travel within the region
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked; ability to respond to emergency calls within thirty minutes
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Work Schedule

This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends.

Compensation

Per the collective bargaining agreement, this position starts at $17.32/hour

Administrative Assistant (RESTORE)

Rochester NY

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Administrative Assistant provides support for the Director of Outreach and Education – RESTORE.

Essential Functions

Administrative Support 

  • Performs advanced, diverse, and confidential administrative duties requiring broad and comprehensive skills and knowledge of agency policies and procedures.
  • Works with the RESTORE Director and Managers to maintain schedule of grants and reporting deadlines, including the submission of reports to funders, and uploading documents into state websites
  • Acts as a liaison with other departments, clients, and outside agencies, handling confidential and non-routine information with sensitivity

Office Coordination

  • Assists all RESTORE staff with coordination of facility and office supply needs
  • Assists with purchasing materials for RESTORE needs: Preparing and reconciling invoices, purchase orders, and follow up on reimbursement matters; helps track billing in Microix (department software)
  • Receives and facilitates the receipt of deliveries to the RESTORE program
  • Distributes incoming mail and faxes and processes outgoing mail (UPS, FedEx, metering USP envelopes, etc.) for pick up; adding postage to the machine as necessary; reconciling postage account balances; ensures PO Boxes are paid.
  • Runs reports and ensures new staff have use of program databases (Civicore and Apricot)
  • Assists with submitting marketing requests for internal RESTORE staff
  • Assists with set up and break down of in-person and virtual meetings and takes accurate and detailed notes, editing documents
  • Supports the Director of RESTORE and his/her team with scheduling and maintaining calendars, organizing internal program activities, and arranging travel for conferences
  • Helps RESTORE management team develop, maintain, and update administrative filing system for sensitive documents (contracts, MOUs) including paper and online documents

OTHER ACCOUNTABILITY ACTIVITIES

  • Provides back up for the hotline during the workday, assisting with crisis intervention to primary and secondary victims of sexual assault and domestic violence by telephone
  • Provides referral information and support to clients, other professionals, and appropriate community agencies; Properly documents client interaction for records, annual reports, and donor reports
  • Assists in the compilation and submission of special projects reports as needed
  • Participates in affiliate initiatives
  • Attends and participates in team meetings, and other required meetings or training opportunities including the Department of Health Rape Crisis Advocate Training
  • Performs other duties as assigned by Supervisor
  • Shows respect and excellent customer service to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others

Qualifications

  • Associates degree required with emphasis on business management, or a related field or combination of education and experience 
  • Minimum of 3 years of experience in administrative support required
  • Minimum two years of experience in human services/crisis counseling field preferred
  • Proficiency in Microsoft Office Suite
  • Superior communication skills (verbal and written) are essential
  • Experience working well independently; in addition to collaborative and interpersonal skills to perform effectively in various team environments
  • Ability to develop and maintain positive relationships with individuals, families and staff at all levels is critical
  • Technical ability to run virtual meetings through video and audio conference technology
  • Must be highly organized, have the ability to multi-task, work with changing priorities
  • Ability to work a flexible schedule to support meetings and activities and to travel to other locations
  • Planned Parenthood seeks candidates who have experience working with diverse racial and socio-economic populations
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
  •  A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

College Advocate

Monroe County

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the College Advocate will be responsible for providing crisis intervention, case management, advocacy, and follow-up services to victims of sexual assault, domestic violence and stalking; provide comprehensive services in partnership with police (campus and local), district attorney and other campus based and/or community-based agencies serving students. Office space located on multiple college campuses. The primary worksite for this position will be in Monroe County but travel to all 5 counties RESTORE provides service in is required. 

Essential Functions

Direct Service 

  • Maintains a commitment to the mission and work of PPCWNY with a deep appreciation for and sensitivity to the guiding principles of the organization 
  • Maintains a commitment to quality client service for the agency, allied partners, members, and communities at large 
  • Assists in ensuring provision of RESTORE services co-located at various campus settings 
  • Performs follow-up site visits and outreach to clients 
  • Provides on-site crisis intervention response to victims of rape/sexual assault on campus 
  • Assists in obtaining Office of Victim Services compensation 
  • Provides criminal justice and/or campus based judiciary advocacy as well as personal advocacy 
  • Maintains appropriate client records, analyze and report client and program data; Maintain client database 
  • Provides mandatory 24 hour on-call direct service (hospital and hotline) and/or consultation to volunteer advocates per policy, including administrative back up duties 

Education & Outreach 

  • Promotes an understanding of the issue of sexual assault and assist professionals in developing strategies to prevent sexual assault on campuses 
  • Participates in events on campus: health fairs, Take Back the Night, Walk a Mile in her Shoes, Clothesline Project, movie screenings, panel discussions, club meetings, committees, etc. 
  • Works with the regional RESTORE team to write regular revisions/updates to all college specific training materials (conduct protocols, volunteer training curricula and manuals, community resources and professional referral lists) 
  • Ensures proper documentation is written for client records, annual and funder reports, etc. 
  • Is aware of annual goals and objectives of the organization and participates in their attainment by focusing on the education and counseling needs of our clients and patients (sensitivity and diversity training, etc.) 

OTHER ACCOUNTABILITY ACTIVITIES

  • Must sign up for On Call shifts at a minimum of two shifts per month including one week night and one weekend 24 hour shift on a rotating basis with all staff, including holidays, providing coverage to all Counties RESTORE serves including: Monroe, Genesee, Livingston, Orleans, and Wyoming 
  • Perform all other duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the department 
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others 

Qualifications

  • Bachelor’s degree in Human Services, Public Health, Social Work, Education or a related field
  • Minimum three years of experience in human services/crisis counseling field or an equivalent combination of education and experience
  • Demonstrated knowledge of sexual violence, domestic violence and stalking dynamics and effects, public awareness and crisis intervention services
  • Clear and calm judgment centered on survivors, discretion and competency for strategic and diplomatic collaboration
  • Professional verbal and written communication skills
  • Must have excellent organizational skills with great attention to detail and be able to maintain accurate records
  • Ability to set goals and create timelines for implementation; must be able to work independently on behalf of survivors and collaboratively with coworkers and colleagues
  • Strong ability to work effectively within and outside of the campus system in developing relationships and programs to address advocacy issues and needs
  • Excellent skills in assessing levels of emotional distress and reacting appropriately
  • Awareness of best practices of sexual violence prevention, risk reduction and survivor support strategies
  • Must be able to work a flexible schedule including evenings and weekends, holidays, provide 24-hour coverage and travel within the region
  • Must have successfully completed sexual assault advocacy program training
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked; ability to respond to emergency calls within thirty minutes
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Domestic Violence Advocate

Wyoming County

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of our mission at Planned Parenthood of Central & Western NY (PPCWNY) and RESTORE Sexual Assault Services, the Domestic Violence Advocate has the overall responsibility for the function of the Domestic Violence Project. They will be responsible for providing advocacy and support to Domestic Violence Survivors at court. They will also be responsible for the coordination of reports as well as, facilitating, fostering and maintaining relationships with community agencies. This position is stationed at our confidential office located in Wyoming County.

Essential Functions

  • Maintain a commitment to the mission and work of PPCWNY with a deep appreciation for and sensitivity to the guiding principles of the organization
  • Maintain a commitment to quality client service for the agency, allied partners, members, and communities at large
  • Provide crisis intervention and short term counseling to primary and secondary victims of domestic violence in person and/or by phone
  • Provide personal and criminal justice advocacy and accompaniment for victims and significant others during hospital/health center procedures, police and/or court proceedings
  • Provide referral information and support to clients, other professionals and appropriate community agencies
  • Provide accompaniment at Family Court and helps file petitions to the court including: Orders of Protection, Violations of Orders of Protection and Custody Orders
  • Provide documentation and assist with the recording of data and reports to major funding sources
  • Assist in obtaining Office of Victim Services compensation
  • Maintain appropriate client records, analyze and report client and program data; Maintain client database
  • Provide mandatory 24 hour on-call direct service (hospital and hotline) and/or consultation to volunteer advocates per policy, including administrative back up duties which includes some weekend and holiday coverage
  • Assist in related trainings/community events, speaking engagements as directed by supervisor.
  • Must have valid, clean NYS driver’s license, and access to an automobile
  • Must have successfully complete sexual assault/domestic violence advocate program training
  • Perform all other duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the department
  • Demonstrated knowledge of sexual violence, domestic violence and stalking dynamics and effects, public awareness and crisis intervention services
  • Assist clients in crisis, portraying a calm demeanor, staying survivor-centered and maintaining confidentiality in delivery of services
  • Must have excellent organizational skills, with great attention to detail, and be able to maintain accurate records
  • Ability to prioritize, flexibility, and experience in working on multiple tasks efficiently and effectively
  • Must be able to set goals and create timelines for implementation; must be able work independently on behalf of survivors and collaboratively with coworkers and colleagues
  • Strong ability to work effectively with community partners in developing relationships and programs to address advocacy issues and needs

OTHER ACCOUNTABILITY ACTIVITIES

  • Must sign up for On Call shifts at a minimum of two shifts per month including one week night and one weekend 24 hour shift on a rotating basis with all staff, including holidays, providing coverage to all Counties RESTORE serves including: Monroe, Genesee, Livingston, Orleans, and Wyoming 
  • Perform all other duties as assigned by supervisor for the purpose of ensuring the efficient and effective functioning of the department 
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others 

Qualifications

  • Bachelor’s degree in Human Services, Public Health, Social Work, Education or a related field
  • Minimum three years of experience in human services/crisis counseling field or an equivalent combination of education and experience
  • Demonstrated knowledge of sexual violence, domestic violence and stalking dynamics and effects, public awareness and crisis intervention services
  • Clear and calm judgment centered on survivors, discretion and competency for strategic and diplomatic collaboration
  • Professional verbal and written communication skills
  • Must have excellent organizational skills with great attention to detail and be able to maintain accurate records
  • Ability to set goals and create timelines for implementation; must be able to work independently on behalf of survivors and collaboratively with coworkers and colleagues
  • Strong ability to work effectively within and outside of the campus system in developing relationships and programs to address advocacy issues and needs
  • Excellent skills in assessing levels of emotional distress and reacting appropriately
  • Awareness of best practices of sexual violence prevention, risk reduction and survivor support strategies
  • Must be able to work a flexible schedule including evenings and weekends, holidays, provide 24-hour coverage and travel within the region
  • Must have successfully completed sexual assault advocacy program training
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked; ability to respond to emergency calls within thirty minutes
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Education & Outreach Advocate

LIVINGSTON/WYOMING COUNSELOR

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Education & Outreach Advocate has responsibility for providing outreach and awareness programming to members of the communities, schools, and partner agencies. Working with the Training Coordinator and RESTORE Managers, the Advocate & Education Specialist provides sexual assault education and programming in Livingston and Wyoming Counties as well as through the entire RESTORE region including Monroe, Genesee, Livingston, Orleans and Wyoming Counties.

Essential Functions

  • Designs and delivers education and outreach programs to community members and K-12 school districts, increasing awareness of sexual assault and domestic violence
  • Provides education and outreach to community members and partner agencies via tabling and community events; interacts effectively with community members and partner agencies around sensitive topics
  • Develops strategic relationships with educational institutions, community stakeholders, community agencies, correctional facilities, and faith-based organizations
  • Promotes training opportunities and distributes prevention materials to the community and community stakeholders
  • Ensures all agency programming and curricula is current and functioning as measured by monthly reports and grants
  • Responsible for data collection and inputting program data into necessary databases for reporting and grant purposes
  • Attends community meetings
  • Stays current on prevention education strategies to continually improve and enhance program offerings.
  • Identifies desired program outcomes, develops outcome measurement tools and collect data for program analysis
  • Participates in internal meetings with education staff and all team members
  • Participates in planning and facilitating of volunteer advocate trainings
  • Represents PPCWNY in a professional manner within appropriate forums, coalitions, etc., and uses those opportunities to increase participation in PPCWNY programs and to further agency goals.
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation, and others

Other Accountability Activities

  • Must sign up for On Call shifts at a minimum of two shifts per month including one weeknight and one weekend 24-hour shift on a rotating basis with all staff, including holidays, providing coverage to all Counties RESTORE serves including: Monroe, Genesee, Livingston, Orleans, and Wyoming
  • Aids in the orientation of newly hired PPCWNY RESTORE staff
  • Attends educational conferences and training seminars relevant to job responsibilities
  • Performs other duties as assigned by Manager

Education

  • Bachelor’s degree in Education, Health Education, Public Health, Social Science, or a related field preferred

Schedule

This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday with occasional evenings and weekends, as well as on call responsibilities

Experience

  • Minimum 2 years of experience in sexual assault education, curriculum development and delivery
  • Strong written and public speaking presentation skills
  • Bilingual strongly preferred
  • General PC skills needed (MS Office including Word, Excel, and PowerPoint)
  • Ability to effectively prioritize and organize assignments
  • Must be able to work a flexible schedule including evenings and weekends, holidays, provide 24-hour coverage and travel within the region
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked; ability to respond to emergency calls within thirty minutes
  • Planned Parenthood seeks candidates who have experience delivering care in ways that honor and respect LGBTQ communities
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili
  • A commitment to Planned Parenthood of Central and Western NY (PPCWNY)’s mission, vision and values along with a commitment to providing services to a diverse range of clients and to the goals of PPCWNY is essential

Crisis Advocate

Batavia, NY

At Planned Parenthood we believe that diversity in identity and perspective enriches our agency and allows us to better serve our clients. We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ identifying individuals, people with disabilities and other underrepresented groups to apply. In support of Planned Parenthood of Central and Western New York (PPCWNY)’s mission, the Crisis Advocate has responsibility for providing crisis intervention, advocacy and outreach and education to victims of sexual assault, domestic violence and stalking. This work is done in the community, at schools, hospitals, courts, and at all partner agencies including correctional facilities. This is a comprehensive position covering programming, education, tabling events, and direct service to a variety of clients in multiple counties including Monroe, Genesee, Livingston, Orleans, and Wyoming. The home office for this position will be in Batavia.

Essential Functions

Direct Service

  • Responds to crisis calls within RESTORE’s GLOW (Genesee, Livingston, Orleans, Wyoming) Counties, including in-person response at hospitals, schools, courts, law enforcement agencies, correctional facilities, and District Attorney’s offices
  • Carries a caseload and Provides crisis intervention, counseling, and/or correctional facility-based judiciary advocacy to people who are incarcerated in area correctional facilities, county jails, and federal detention centers
  • Develops professional rapport and Maintains external lines of communication with the Department of Corrections and Community Supervision (DOCCS) as well as the Office of Special Investigations (OSI)
  • Collaborates with staff at Victim Assistance Programs across the state on Prison Rape Elimination Act topics
  • Assists in ensuring provision of RESTORE services at family court, including filing family offense petitions
  • Maintains a commitment to quality client service, the agency, allied partners, members, and communities at large
  • Maintains a commitment to the mission and work of PPCWNY with a deep appreciation for and sensitivity to the guiding principles of the organization
  • Shows respect to all internal and external customers for differences in backgrounds, lifestyles, viewpoints and needs in areas such as race, gender, ethnicity, creed, sexual orientation and others

Outreach & Education

  • Presents activities, programs, and support groups related to sexual assault that meet the educational needs of incarcerated clients 
  • Provides formal training programs, conferences, seminars or workshops to correctional facility staff to promote an understanding of the issue of sexual assault and assists professionals in developing strategies to prevent sexual assault in correctional facilities 
  • Works with the regional RESTORE team to write regular revisions/updates to all correctional facility specific training materials (conduct protocols, volunteer training curricula and manuals, community resources and professional referral lists) 

Others Accountability Activities

  • Provides backup for RESTORE’s Monroe County Crisis Advocate 
  • Assists clients with the application and filing of NYS OVS (Office of Victim Services) claims 
  • Ensures proper documentation is written for client records, annual, and funder reports, according to assigned dates 
  • Signs up for On Call shifts at a minimum of two shifts per month including one weeknight and one weekend 24-hour shift on rotating basis with all staff, including holidays 
  • Establishes relationships with geographic teams (HUB/Site Managers, supervisors and professional staff) to ensure that information about medical services, court services, outreach and education programs are understood so that referrals can be made 
  • Performs other duties as assigned by Supervisor

Qualifications

  • Bachelor’s degree in Human Services, Criminal Justice, Public Health, Social Work, Health Education or a related field; or an equivalent combination of education and experience 
  • Minimum one-year hotline experience preferred 
  • Minimum one year experience supporting, advocating for, and/or counseling victims of family violence/sexual assault is preferred 
  • Minimum one year experience working with the Department of Corrections, County jails, or Federal Detention Centers preferred 
  • Excellent skills in assessing levels of emotional distress and reacting appropriately 
  • Demonstrated ability to work with people of various ethnic, cultural and socio-economic backgrounds, sexual orientation, and gender identities 
  • Awareness of best practices for sexual violence prevention, risk reduction, and survivor support strategies 
  • Clear and calm judgment centered on survivors, discretion, and competency for strategic and diplomatic collaboration 
  • Professional verbal and written communication skills 
  • Must have excellent organizational skills, with great attention to detail, and be able to maintain accurate records 
  • Must be very organized and have the ability to handle multiple priorities 
  • Must be able to set goals and create timelines for implementation; must be able work independently on behalf of survivors and collaboratively with coworkers and colleagues 
  • Strong ability to work effectively within and outside of the correctional system in developing relationships and programs to address advocacy issues and needs 
  • Proficiency with Microsoft Office software (Word, Excel, PowerPoint, Outlook) 
  • Must be able to work a flexible schedule including some evenings and weekends, holidays, provide 24-hour coverage and travel within the region 
  • Must have reliable transportation and a valid NYS driver’s license not in jeopardy of being revoked 
  • Planned Parenthood seeks candidates who have proficiency in one of the following languages, including but not limited to: Spanish, Nepali, Arabic, and Swahili 

Work Schedule 

This is a full-time, 40 hour a week, position; regular schedule will be Monday – Friday. Some evening and weekend duties, as well as on call responsibilities. 

Compensation 

Per the collective bargaining agreement, this position starts at $17.32/hour 

Planned Parenthood of Central and Western New York is an equal opportunity employer. All qualified applicants willreceive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with disability.
We are committed to workforce diversity and aspire to reflect the communities we serve. To that end, we strongly encourage people of color, LGBTQ-identifying individuals, people with disabilities, and other underrepresented groups to apply.